Refund Policy
General information about refund and cancellation requests for NexFM LLC services and purchases.
Refund and Cancellation Requests
If you need to cancel a service or request a refund, please contact NexFM LLC as soon as possible. Eligibility for a refund depends on the applicable quote, order, service agreement, equipment status, installation status, and any third-party charges associated with the service.
Before Installation or Service
Requests made before equipment has been ordered, configured, delivered, installed, or before scheduled work has begun may be reviewed for cancellation or refund according to the written terms agreed for that project.
Equipment and Completed Work
Equipment that has been installed, specially ordered, configured, activated, or otherwise prepared for a specific property may be subject to different refund conditions. Labor, completed installation work, monitoring, activation, permit, shipping, processing, or third-party fees may also be governed by the applicable service agreement.
How to Request a Refund
To request a review, contact us at info@nexfmllc.com or call +1 551-320-9043. Please include your name, contact information, invoice or order details, and the reason for your request.
Applicable Agreement
This website policy provides general information only. If a signed proposal, order, monitoring agreement, installation agreement, or other written contract contains specific cancellation or refund terms, those written terms govern the applicable transaction.
Questions
For questions about a purchase, cancellation, or refund request, contact NexFM LLC at +1 551-320-9043 or info@nexfmllc.com.
