Customer Support Center
Our dedicated team is available to help with new quotes, existing systems, upgrades, service requests, and general questions.
Frequently Asked Questions
Everything you need to know about installation, monitoring, cameras, billing, and mobile control.
How long does a professional security installation take?+
Most residential installations are completed within a few hours. Larger camera layouts or multi-floor properties may take longer, and the technician reviews the complete system before leaving.
Can a system be added to an existing property?+
Yes. Modern camera, alarm, and sensor systems can usually be fitted to existing homes and businesses with minimal disruption.
Will the installer help position cameras and sensors?+
Yes. Placement is based on entrances, sight lines, blind spots, traffic flow, and the way the property is actually used.
What does 24/7 professional monitoring mean?+
A monitored system can send alarm events to a staffed monitoring service around the clock so appropriate contacts or emergency responders can be notified when required.
What happens if the internet goes down?+
Compatible systems can use cellular or local recording backup so key security functions continue during an internet interruption.
Will I receive alerts on my phone?+
Supported systems can send real-time push alerts for motion, sensor activity, alarm events, and system status changes.
Do the cameras work at night?+
Yes. Available camera options include infrared or color night-vision features for low-light and nighttime monitoring.
Can I view live and recorded video remotely?+
Yes. Compatible systems provide secure mobile access for live view and recorded playback.
Are outdoor cameras weather resistant?+
Outdoor camera models are selected for exterior use and installed to suit the local environment and mounting location.
What can I control from the mobile app?+
Depending on the selected equipment, you can arm or disarm the system, view cameras, review alerts, and manage supported smart devices.
Can more than one person use the app?+
Yes. Multiple authorized users can be configured when supported by the selected platform.
How do I request a new security quote?+
Use the contact form or call NexFM LLC. We will review the property type, coverage goals, device count, and installation requirements before confirming scope and pricing.
Can I upgrade an existing system?+
Often yes. We first verify the installed equipment and compatibility, then recommend the most practical expansion path.
Who should I contact for service or billing questions?+
Use the phone number or email on this page and include your property or service details so the request can be routed correctly.
